![]() ![]() That same night we had trouble entering the hotel from the parking because it requires the room key to be inserted in a slot, and our key had expired, apparently our check out date was entered wrong. The people at the front desk apologized profusely, and assured us the room would be clean by 5pm, but when we returned at 6:30, nobody had been by to clean the room. BTW, the floors are wood, which is more unforgiving hiding stuff if not perfectly clean, and I found little pieces of popcorn on the floor, near one the trash cans, we didn't eat any popcorn. By then we had trash overflowing from the trash cans. We didn't say anything that day, because we didn't want someone to come then (we wanted to relax in the room), but Saturday morning we went to the front desk to tell them about nobody cleaning the room the day before, and to request someone made sure it would be cleaned that day. ![]() When we came back to the room Friday evening, nobody had been to clean the room. We notified the person at the front desk, who very nicely changed our room, even brought the key up to where we were. We checked in and were given the wrong type of room, a standard room instead of a suite, without a sleeper sofa. We arrived Thursday night/Friday morning around 1am, and were very tired. It's possible this means they were short handed, but it also means the staff should have been able to pay more attention to us. I should preface the explanation by saying we were there on the 4th of July weekend, and the hotel seemed to be fairly empty. Now the negatives: Although the staff was very nice, they were a little incompetent. ![]() There's a restaurant on the premises where you can eat, and also provides room service. I usually don't like modern much, but this was well done. A lot of hotels lock the thermostat to a temperature that is not cool enough to let me sleep in comfort. Air conditioned could be adjusted to a low temperature. Bathroom was very nice, and stocked with quality Aveda products. Had a fridge, and a sink (wished it had a microwave). The hotel is located in a very convenient place, near UGA and downtown. ![]() First, the positives: I found the rates reasonable. We had our 10 year old daughter with us, so we took a suite with a king bed and a sleeper sofa. It's possible this means they were short handed, but it also means the staff should have been able. The hotel's staff was very friendly.Īlthough the staff was very nice, they were a little incompetent. ![]()
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